Ordering
How to order online:
From the home page, click on “New In” or any category of your choice. Next, click on an item to view from the product page then click on the “Add to Bag” button of the item you wish to purchase.
“Add to Bag” allows you to continue shopping and when you’re done, simply click on the “Shopping Bag” button located at the top right corner of our website. Then, follow the 3 simple steps to check out and just wait for a payment invoice to be sent to your e-mail account. Do ensure that a valid and accurate mailing address is provided.
In the payment invoice, the total amount to pay including postage and bank account details will be provided. Once payment is made, simply follow the link provided in the payment invoice or go to “Order Status” located at the top right corner of our website, and follow the given instructions.
For ATM users, do remember to take a snapshot of the receipt and upload it into our server when submitting your payment details. Once your payment details have been submitted, you will receive an e-mail within 2 working days regarding the verification of your payment and the expected mailing date of your parcel.
E-mail orders:
Sorry but we do not accept orders via e-mail.
Modify or Cancel Order:
If you wish to modify or cancel your order, simply drop us an e-mail at customers@runwaybandits.com for assistance.
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Shipping
All our local and international packages are delivered by SingPost. Registered postage is highly recommended as we are not liable for any form of lost mail should our customers choose to opt for normal postage.
Please take note that packages containing backorder items will only be mailed out as a single package unless notified.
Local shipping:
Normal postage charges
Accessories - SGD1.50 per item
Apparels - SGD1.50 per item
Shoes & Bags - SGD2.50 per item
For every subsequent item, it will be an additional SGD0.50 per item.
Registered postage charges
If you wish to have your orders to be mailed by registered postage, there will be an additional one-time SGD2.24 standard fee on top of the total normal postage charges.
Self Collection
Self collection is now available from Monday to Friday between 2:00PM to 6:00PM at our office which is a stone's throw away from Macpherson Mrt Station. Collection can only be possible after payment has been received and verified. We are located at 12 Arumugam Road, Lion Building B #06-04A S400958. Click here for directions.
SingPost SmartPac
A standard rate of SGD4.20 irregardless of the number of items ordered allows you to receive your package on the next working day upon payment verification. Not applicable for delivery of bulky items such as shoes and bags.
A.M Mail Letterbox Delivery
SGD2.60 per item allows you to receive your package by 11:00AM on the next working day upon payment verification. Not applicable for delivery of bulky items such as shoes and bags.
A.M Mail Doorstep Delivery
SGD3.90 per item allows you to receive your package by 11:00AM on the next working day upon payment verification. Not applicable for delivery of bulky items such as shoes and bags.
International shipping:
Transit time will be an estimated 5 to 10 working days.
Customers residing in Malaysia or Brunei
Accessories - SGD6.00 per item
Apparels - SGD6.00 per item
Shoes & Bags - SGD12.00 per item
For every subsequent item, it will be an additional SGD0.50 per item.
Customers residing in other countries
Accessories - SGD16.00 per item
Apparels - SGD16.00 per item
Shoes & Bags - SGD20.00 per item
For every subsequent item, it will be an additional SGD2.00 per item.
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Payment Methods
For local buyers, we accept:
- DBS / POSB / OCBC Internet bank transfer
- DBS / POSB / OCBC ATM transfer
- Interbank transfer
- Visa/ Mastercard / Amex via PayPal (there will be an additional 5% transaction fee)
For international buyers, we accept:
- Visa/ Mastercard / Amex via PayPal (there will be an additional 5% transaction fee)
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Returns & Exchanges
All items mailed out by Runway Bandits have passed our quality checks, however, if in any case that you have received a defected item, do email us immediately at customers@runwaybandits.com with your name, email address, item purchased, faults and pictures of faults.
Runway Bandits reserves the right to exercise discretion in authorising all returns and exchanges.
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Privacy & Security
Use of Customers’ Information
At Runway Bandits, we are totally committed to protecting the privacy of our site visitors and customers.
Runway Bandits appreciates and respects the importance of privacy on the internet and we will not disclose information about our customers to third parties unless for the purposes of prevention and detection of fraud. We will not sell your name, address, e-mail address, credit card information or personal information to any third party without your permission.
Runway Bandits may also track your visits to our website, gather navigational information during your visit and use that data to analyse for trends and statistics for our own internal business decisions. In the process of gathering such information, non-personally identifiable information (i.e. domain type, browser version, service provider and IP address) may be collected.
However, do note that unless otherwise required by law, Runway Bandits will not disclose any personal information to unrelated parties. However, we reserve the right to modify this policy, hence; you should check this page regularly to take notice of any changes we may have made to the Privacy Policy.
Runway Bandits’s Mailing List
Runway Bandits’ mailer allows you to receive exclusive information about launch of new collections, special promotions, upcoming events etc. If you're not already signed up, simply enter a valid e-mail address at the centre of our website.
Rest assured that all e-mail addresses collected in Runway Bandits’ mailing list will be kept confidential. Unless otherwise required for internal business operations or by the law, Runway Bandits does not disclose your e-mail addresses to third parties.
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Contact us
Need assistance? E-mail us at customers@runwaybandits.com
back to top
How to order online:
From the home page, click on “New In” or any category of your choice. Next, click on an item to view from the product page then click on the “Add to Bag” button of the item you wish to purchase.
“Add to Bag” allows you to continue shopping and when you’re done, simply click on the “Shopping Bag” button located at the top right corner of our website. Then, follow the 3 simple steps to check out and just wait for a payment invoice to be sent to your e-mail account. Do ensure that a valid and accurate mailing address is provided.
In the payment invoice, the total amount to pay including postage and bank account details will be provided. Once payment is made, simply follow the link provided in the payment invoice or go to “Order Status” located at the top right corner of our website, and follow the given instructions.
For ATM users, do remember to take a snapshot of the receipt and upload it into our server when submitting your payment details. Once your payment details have been submitted, you will receive an e-mail within 2 working days regarding the verification of your payment and the expected mailing date of your parcel.
E-mail orders:
Sorry but we do not accept orders via e-mail.
Modify or Cancel Order:
If you wish to modify or cancel your order, simply drop us an e-mail at customers@runwaybandits.com for assistance.
back to top
Shipping
All our local and international packages are delivered by SingPost. Registered postage is highly recommended as we are not liable for any form of lost mail should our customers choose to opt for normal postage.
Please take note that packages containing backorder items will only be mailed out as a single package unless notified.
Local shipping:
Normal postage charges
Accessories - SGD1.50 per item
Apparels - SGD1.50 per item
Shoes & Bags - SGD2.50 per item
For every subsequent item, it will be an additional SGD0.50 per item.
Registered postage charges
If you wish to have your orders to be mailed by registered postage, there will be an additional one-time SGD2.24 standard fee on top of the total normal postage charges.
Self Collection
Self collection is now available from Monday to Friday between 2:00PM to 6:00PM at our office which is a stone's throw away from Macpherson Mrt Station. Collection can only be possible after payment has been received and verified. We are located at 12 Arumugam Road, Lion Building B #06-04A S400958. Click here for directions.
SingPost SmartPac
A standard rate of SGD4.20 irregardless of the number of items ordered allows you to receive your package on the next working day upon payment verification. Not applicable for delivery of bulky items such as shoes and bags.
A.M Mail Letterbox Delivery
SGD2.60 per item allows you to receive your package by 11:00AM on the next working day upon payment verification. Not applicable for delivery of bulky items such as shoes and bags.
A.M Mail Doorstep Delivery
SGD3.90 per item allows you to receive your package by 11:00AM on the next working day upon payment verification. Not applicable for delivery of bulky items such as shoes and bags.
International shipping:
Transit time will be an estimated 5 to 10 working days.
Customers residing in Malaysia or Brunei
Accessories - SGD6.00 per item
Apparels - SGD6.00 per item
Shoes & Bags - SGD12.00 per item
For every subsequent item, it will be an additional SGD0.50 per item.
Customers residing in other countries
Accessories - SGD16.00 per item
Apparels - SGD16.00 per item
Shoes & Bags - SGD20.00 per item
For every subsequent item, it will be an additional SGD2.00 per item.
back to top
Payment Methods
For local buyers, we accept:
- DBS / POSB / OCBC Internet bank transfer
- DBS / POSB / OCBC ATM transfer
- Interbank transfer
- Visa/ Mastercard / Amex via PayPal (there will be an additional 5% transaction fee)
For international buyers, we accept:
- Visa/ Mastercard / Amex via PayPal (there will be an additional 5% transaction fee)
back to top
Returns & Exchanges
All items mailed out by Runway Bandits have passed our quality checks, however, if in any case that you have received a defected item, do email us immediately at customers@runwaybandits.com with your name, email address, item purchased, faults and pictures of faults.
Runway Bandits reserves the right to exercise discretion in authorising all returns and exchanges.
back to top
Privacy & Security
Use of Customers’ Information
At Runway Bandits, we are totally committed to protecting the privacy of our site visitors and customers.
Runway Bandits appreciates and respects the importance of privacy on the internet and we will not disclose information about our customers to third parties unless for the purposes of prevention and detection of fraud. We will not sell your name, address, e-mail address, credit card information or personal information to any third party without your permission.
Runway Bandits may also track your visits to our website, gather navigational information during your visit and use that data to analyse for trends and statistics for our own internal business decisions. In the process of gathering such information, non-personally identifiable information (i.e. domain type, browser version, service provider and IP address) may be collected.
However, do note that unless otherwise required by law, Runway Bandits will not disclose any personal information to unrelated parties. However, we reserve the right to modify this policy, hence; you should check this page regularly to take notice of any changes we may have made to the Privacy Policy.
Runway Bandits’s Mailing List
Runway Bandits’ mailer allows you to receive exclusive information about launch of new collections, special promotions, upcoming events etc. If you're not already signed up, simply enter a valid e-mail address at the centre of our website.
Rest assured that all e-mail addresses collected in Runway Bandits’ mailing list will be kept confidential. Unless otherwise required for internal business operations or by the law, Runway Bandits does not disclose your e-mail addresses to third parties.
back to top
Contact us
Need assistance? E-mail us at customers@runwaybandits.com
back to top
Copyright © 2011 Runway Bandits
