GENERAL

1. How do I contact you?

Runway Bandits can be contacted at

ORDERING

2. How do I place an order?

Click on the “Add to Bag” button of the item you wish to purchase.

“Add to Bag” allows you to continue shopping and when you’re done, simply click on the “View Shopping Bag” button located at the top right corner of our Web site. Then, follow the 3 simple steps to check out and just wait for a payment invoice to be sent to your e-mail account.

In the payment invoice, the total amount to pay including postage and bank account details will be provided. Once payment is made, simply follow the link provided in the payment invoice or go to “Order Status” located at the top right corner of our Web site, and follow the given instructions. Do ensure that a valid and accurate mailing address is also provided.

Once your payment details have been submitted, you will receive an e-mail within 2 working days regarding the verification of your payment and the expected mailing date of your parcel.

PAYMENT

3. What payment methods do you accept?

Currently, Runway Bandits accepts ATM and Internet Banking transfers via DBS/POSB. If you do not hold a DBS/POSB account, fret not we do accept Interbank transfers. However, please note that Interbank transfers takes 3 working days for payment to reach us. Once again, items will only be mailed out after we have verified your payment.

Note for ATM transfers: Please keep a copy of the receipt after making payment as a clear picture shot of the receipt might be needed for verification purposes.

SHIPPING

4. After my payment has been verified, when will my items be mailed out?

Your items will be mailed out within the next 3 working days.

5. What should I do if I have yet to receive my parcel, which has been mailed out a week ago?

Do drop us an email at customers@runwaybandits.com with the items purchased, your name and mailing address. We would then contact SingPost regarding your parcel and get back to you once we receive any updates.

6. How are the local postage charges like?

Normal postage charges vary depending on the category of the item(s).

Accessories / Tops / Dresses - $1.50 per item (For additional items, add $0.50)
Bottoms - $1.50 per item
Shoes - $3 per item
Bags - $3 per item

For registered parcels, there is an additional one-off $2.24 standard charge required by SingPost. Hence, if you would like your item to be mailed by registered post, simply add $2.24 to the total normal postage amount.

Example:

Item A (top) = $27, Item B (dress) = $25

Normal Postage: $27 + $25 + $1.50 + $.050 = $54.00

Registered Postage: $27 + $25 + $1.50 + $0.50 + $2.24 = $56.24

7. What is the difference between normal and registered parcels?

Normal parcels are sent just like regular letters with no tracking numbers, hence, it is almost impossible to track the status of the parcel should it get lost.

Whereas for registered parcels, there is an additional S$2.24 standard charge required by SingPost where parcels come with tracking numbers. Thus, you can track your parcel if you have yet to receive them within 2 business days. Furthermore, registered parcels are sent right to your doorstep.

Tracking of Registered Article Status:

OVERSEAS BUYERS

8. How do I make payment?

We accept Paypal for overseas buyers, however, you have to bear the extra charges incurred for using PayPal.

9. How are the shipping charges like?

We charge a flat rate of SGD15 for international normal shipping per item and SGD17.25 for international registered shipping per item. For subsequent items, we will be referring to SingPost for additional charges.