Want to return something?
We’ve made it easy for you: all you have to do is to make sure to take note of the following, and you’re good to go!
Kindly bear in mind that we do not offer size exchanges.
If you would like an item in a different size/colour, please return your unwanted item for Store Credit and place a new order.
*Store Credit issued due to refunds of the RWB Grab Bag / Sample Grab Bag will have a 3-month validity. Orders placed using these Store Credit can be returned unless a promotional code or Bandita reward points are utilized in the same order. For more information, please do not hesitate to contact us at firstname.lastname@example.org.
Step 1: Is your order eligible for a return?
- Products purchased using Store Credit cannot be returned or exchanged. If a portion of your order is paid using Store Credit, please enquire with our Customer Service team at email@example.com prior to returning your order.
- All orders placed using a Promotional Code or Bandita Reward Points cannot be returned or exchanged.
- Orders placed using a 'ID Store Credit' cannot be returned if a promotional code or Bandita reward points are utilised in the same order.
- Items must be returned in original condition (unwashed, unworn, with tags attached and in a brand new and saleable condition). All footwear must include their original shoebox, undamaged and in its original condition.
All goods will be inspected on return; articles that do not meet all conditions mentioned will be rejected.
- Final Sale items cannot be returned:
- Sale items
- Swimwear and Intimates
- Grooming Products (hand cream, soap)
- Accessories (hats, watches, wallets, socks, jewellery)
- Print Items (stationery, magazines, books)
- Homeware (candles, diffusers)
- All returns are final. If you would like to purchase the item again, please do so directly from our website.
Step 2: How do I proceed with the return?
- Once you have made sure that your order is eligible for a return, simply download the Return Form here and enter the relevant fills. Just make sure that you have taken note of the terms listed on the Return Policy and Return Form.
- Once you’re sure that the above criteria have been met and are agreeable to the terms, please print and fill up the form, then send it back to us inside the package containing the item.
- All returns must arrive at our warehouse within 10 working days (local) and 20 working days (international) of receiving your original order.
As the merchandise will be your responsibility until they reach our warehouse, kindly return the item via a traceable mode of postage.
- Rejects goods for local orders will be returned to customer via Standard Courier Shipping at a chargeable fee of SGD $2.50. Customer has to bear full responsibility of ALL shipping charges incurred to facilitate the return.
In the event that we do not receive a response within 10 working days from the date of the notification email, the package will be forfeited without prior notice. Runway Bandits shall not be held responsible for any unclaimed rejected packages after the stipulated timeframe.
- Rejected goods for international orders will be returned to customer (shipping charges applicable).
Step 3: When will i receive the Store Credit?
- Once we have received the returned package, our operations team will process the Store Credit (no expiry date) within 7 working days.
Kindly bear in mind that this Store Credit will not be eligible for further returns or exchanges.
*This form is strictly for Returns only. If you have received an incorrect or defective item, please contact Customer Service at firstname.lastname@example.org within 5 working days from receipt, and we’ll get back to you within 1 working day.
Once your return package has been received, it will take up to 7 working days for your Store Credit to be refunded to you. However, please take note of the following:
The amount credited to you will always be in your currency.
- Store Credit can only be utilized in one transaction, and regardless of the quantity issued, any remaining balance will not be refunded.
- Products purchased using Store Credit (excluding shipping reimbursements) cannot be returned.
Store Credits have no expiry date, and can be kept for as long as you like.
Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due.
Store Credit cannot be transferred to another person or account.
- Store Credit are non-refundable.
- Gift Cards cannot be purchased with Store Credit.