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Customer Care

Shipping

FREE STANDARD COURIER SHIPPING / NINJA COLLECT ON ORDERS ABOVE SGD100

We currently offer free standard courier shipping / ninja collect to local customers on orders (in a single purchase) totaling over S$100*. However, please keep in mind that if your order contains mixed merchandise (in-stock and backorder); free shipping applies only if either the in-stock or backorder items add up to S$100*.

*Total order (excluding shipping charges) must amount above S$100 after discount

 

DELIVERY RATES & SERVICES

Most orders will be shipped from our warehouse within 1 – 3 working days upon payment confirmation. This is an estimate, and does not include weekends or public holidays. Once your order is shipped, you will receive a order dispatch email.

The following are the delivery modes available with estimated delivery time:

Service

Cost

Tracking

Delivery Time*

Standard Courier Shipping

SGD $2.50
(flat rate)

✓

1 – 3 working days

Express Courier Shipping

SGD $4.00
(flat rate)

✓

1 - 2 working days

Ninja Collect

(Limit to max. 4 items)

SGD $2.50 
(flat rate)

✓

1 - 3 working days

*Delivery time not inclusive of verification and administrative process

  

(i) Standard Courier (via Ninja Van)

Available at a flat rate of only SGD$2.50, orders shipped via Standard Courier will take 1-3 working days to be delivered to you. A tracking number will be provided, and you may follow the journey of your package on ninjavan.sg. Delivery will take place anytime between 9am to 10pm. Time slot delivery is not available.


(ii) Express Courier (via Ninja Van)

If you need an item urgently, you may wish to opt for Express Courier, which costs SGD$4.00. Once your order has been dispatched from our warehouse, you will receive an email containing your tracking number. Packages shipped via this method will be delivered on the next working day*, and can be traced on ninjavan.sg as well.

*Orders placed after 8am (GMT +8) will be dispatched on the next working day.



(iii) Ninja Collect

 
If there's no one home to receive your purchases, no worries, because here's when Ninja Collect comes into the picture. Simply select your preferred pick up location upon checkout, and once your order is ready for collection, an email/text will be sent to you containing a verification code notifying you that your parcel is ready. Kindly be reminded not to attempt collection before you've received the notification. All packages must be collected within 48 hours to avoid being returned to us; additional charges of reshipment applies. 
 
If you're unable to collect your order due to a change of plans, simply contact support@ninjavan.sg within 12 hours.

 


(iv) Self Collection

In a rush for your items? No worries, you may wish to self-collect your order at our studio, located just a minute's walk away from Tai Seng MRT Station. However, kindly make your way down to our studio only after you have received the notification email from us that your order is ready for collection. All orders have to be collected within a month from the date of the notification email.

Let us help you find your way – detailed directions on how to get to us can be found here.  

If you are an international customer, please visit our International Help Page.

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